Refund policy

Found & Finished - Returns & Refund Policy

At Found & Finished, every piece is restored or handcrafted with care. We want you to love your purchase.

RETURNS

Because many of our items are one-of-a-kind or custom finished, we generally do not accept returns for change of mind.

Returns may only be considered if:

1) The items arrives damaged during delivery (reported within 48 hours with photographs).

2) The incorrect item was supplied.

3) There is a verified workmanship defect. 

EXCHANGE

Exchanges are subject to product availability and are handled on a case-by-case basis.

REFUNDS

If a refund is approved, it will be processed using the original payment method once the item has been inspected.

 

CUSTOM ORDERS

Custom-made, upholstered, or specially commissioned items are non-refundable and non-returnable unless they have a verified workmanship defect.

DAMAGED DELIVERIES

Please inspect your furniture upon delivery. if there is visible damage, notify is within 48 hours and provide clear photographs so we can investigate.

 

CONTACT US

If you have any concerns regarding your purchase, please contact Found & Finished as soon as possible. We committed to finding a fair and reasonable solution wherever possible.